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So, I recently ordered Mitch Gaylord's "Melt it Off" exercise program. I originally tried ordering over the phone but could only get an automated touch tone system, so, I ordered off their Web site. Cost including regular shipping was around $26. Six weeks later I finally received my package containing the 2lb. "G Ball", some booklets and an exercise DVD. The next day I received another package containing the exact same thing. Then the mystery charges to my account started occuring. I was overcharged over $75! When I called to explain there was some kind of error going on and that they had sent me two packages the customer service rep said that I had ordered two. I explained that "no, I had not ordered two and have a receipt of my purchase." Then she proceeded to say, oh it looks like someone else at your house ordered the other package.I said "who would that be?" They said do you have a spouse? I said yes, my husband. They said yes, that's who ordered it. I talked to my husband, he said he did not order any such thing and was not even aware that I had ordered one. I asked them to take the other package off my account and that I had already sent it back to them via "return to sender." They said that they could only refund the cost of the product and not the shipping which was Express shipping on the other package. (Around $21!) I said, but we didn't order the other package! I also questioned another charge from them on my card for $26 that showed up a week after I received the two packages. They said it was for some "Energy Boost" vitamins that they would be sending me monthly. I said I didn't order that or receive that either, so please remove from my account. They said that I would be receiving the first shipment of vitamins shortly and as soon as I returned them they would credit my account. Two weeks later, I received them. I sent them back!.
I called them back and asked for my refunds:. They refused to refund the full amounts.. Basically, they wanted me to pay for the shipping costs of the vitamins and 2nd package even though I didn't order them". Even after I talked to the manager, they refused to refund the full ammount,. I was out close to $50 in unauthorized charges'. That's when I got my bank involved as I used a bank card to make the original purchase". My bank finally resolved the issue for me, but it took me having to cancel my credit card and getting a new card:. All in all, the process took three months to get a refund for unauthorized charges from this company! What a mess! Although the exercise program is good... their customer service is horrible. 35b40d0
 Comments (12) |
| 1. Written by Djb on September 2, 2011 do not order this product unless you want to keep paying for things you don't know about |
| 2. Written by Djb on September 2, 2011 do not order this product unless you want to keep paying for things you don't know about |
| 3. Written by Sandra on October 20, 2010 I ordered this product from the site and they said they shipped it on Monday the 11th and I paid for rush shipping which I was told was 3-5 days and it is now the 20th and I have still not got the package. I am starting to wonder if I will get it after finding all the trouble people have had with them. |
| 4. Written by Lisa on August 21, 2010 I agree! Melt it off is a scam!! I had similar experiences with products I didn't order being charged to my account and no refund. I eventually contacted the Better Business Bureau and would encourage everyone else to do the same to put a stop to this |
| 5. Written by CollegeChick on October 5, 2009 I too ordered this program from eBay. Didn't like the whole "bill you for vitamins" shtick. The price on eBay wasn't too far off from what they asked for on the infomercial, and I didn't have to deal with the bad customer service. All in all, I love the workout. It looks so simple, but you can definitely feel the difference. |
| 6. Written by Auntie Am on February 23, 2009 I decided to order system off of ebay- I may have paid a little more but I did not have to worry about the vitamins, double shipments and all of the other hassle that seems to be associated with ordering workout equipment and videos. Thanks for honest feedback- you saved me a lot of headaches! |
| 7. Written by Lynnette O on September 30, 2008 I love the program. I too was charged for 2 orders. I had an error and got no confirmation so I ordered again. When I received 2 confirmations, I called and was told I could cancel one. I verified one was still active and ordered with priority shipping. When I called to check on order, they said not enough time- call back in a couple of days. After waitng a week for priority and being told 2 times it hadn't gone out yet, I called again. Was told both orders were cancelled. Ordered again and asked for duplicate details (IE: priority shipping) Received almost 2 weeks later (no priority). Again- love the product but will not order anything from these same people again. They also handle the Bender Ball orders. |
| 8. Written by Evo on September 5, 2008 This is a *** company!! It IS a good workout, but Mitch should be ashamed to be associated with such a lame operation. I ordered it off the website, shipping is outrageous, it took 2 weeks to receive the product (too long). The *** vitamins!!! I called as soon as I could to have the automatic shipments discontinued. Ended up receiving one shipment anyways. So I sent it back, ate the shipping costs, 6 weeks ago, and still have not seen a refund on credit card. I am about to call my bank as well. I have called them a couple of times, and every time, some person in India tells me that they have not received notification that it's in the warehouse. When they get the notification then it takes 3 to 5 weeks to process a refund. They are still waiting on my warehouse notification. Tracking on the order says they received it July 19. It is now September 5. Do you think I'm getting a refund? |
| 9. Written by Lisa Ling on August 12, 2008 Do not order from this company. There are HIDDEN fees associated with the so called vitamins. Had to get credit card company to resolve the issue. |
10. Written by Camden Smith on July 13, 2008  Great workouts BUT  - TOO MUCH TIME WASTED on instruction - 4lb should be included as 2lb ball does little except with ab workout -recommend going straight to the max workout if you've been working out a while to maximize the effectiveness  Instruction: should have included that the 3 people demo'ing during the workout show respectively: Bronze, Silver and Gold levels whereas you generally have to guess. |
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